Frequently Asked Questions
Answers to common questions about AutoShield Collision Center.
Do you offer free estimates?
Yes. You can request a free, no-obligation visual estimate online or by calling our Santa Clara shop at 408-359-6969. Our technicians explain the state of your vehicle and what we can do to get you back on the road — there's absolutely no obligation.
Do you work with all insurance companies?
We accept all insurance carriers, subject to applicable policies. We help guide you through the repair process and communicate about your vehicle's needs. Coverage depends on your specific policy and carrier, and we do not promise that every claim will be approved or that every repair will be fully covered.
Do you work on all makes and models?
Yes. AutoShield works on a wide range of vehicles, regardless of make, model, age, or condition.
Is your work warrantied?
Repairs are backed by a lifetime workmanship warranty for as long as you own the vehicle.
Where is AutoShield Collision Center located?
Our primary repair facility is at 860 Civic Center Dr, Santa Clara, CA 95050. We serve drivers throughout Santa Clara and the surrounding Bay Area from this location.
Which cities do you serve?
We serve Santa Clara, Campbell, Cupertino, Milpitas, San Jose, Saratoga, and Sunnyvale from our Santa Clara facility.
Do you repair Tesla vehicles?
Yes. We provide professional collision and body repair services for Tesla vehicles, including damage assessment, body repair, paint refinishing, bumper repair, and insurance-related repair coordination. Please contact us to confirm the specifics of your repair.
Can I drop my vehicle off after hours?
Yes. For your convenience, you can leave your vehicle at our secure service center day or night using the secure key drop box, and we will take care of the rest.
How long will my repair take?
Repair time depends on the extent of the damage and parts availability. After we evaluate your vehicle, we provide an estimated timeline and keep you updated throughout the process.
How do I schedule an appointment?
You can schedule an appointment through our website or call 408-359-6969. Pick a date and time that fits your schedule and we'll welcome you to our repair center.
Need an Estimate After an Accident?
Tell us what happened and our team will help you determine the next step.